What do you do in the event of an equipment breakdown?
To address any breakdowns or equipment malfunctions (day or night), we have full time mechanics on staff and a state-of-the-art service truck.
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How do you contact us during a snow event?
There are several ways to contact us during a snow event: Your first point of contact during a snow event should always be your assigned Site Supervisor, this information can be found on your client page under the accounts list. Your second point of ...
How do you contact us outside of a snow event?
We recommend communication via email at letstalk@xtremesnowpros.com or our text hotline 201-298-8788 You may also call us at 201-957-1100 or submit a ticket through the Client Portal, Customer Service Area.
What if there is ice on your property?
If this is during a snow event please contact your assigned Site Supervisor. If this occurs outside of a snow event, please contact your assigned Snow Administrator. This information can be found on your client page under the accounts list.
What if I need pushbacks on my property?
Pushbacks are completed one time for HOA Communities the following day of snow event at 10:00 AM.
How will I know there's a storm on the way?
Before a weather event, we will send a notification to check your Client Dashboard for updated Snow Weather News. This will include detailed information about the forecasted storm.